1. Parties to the Agreement
The contract is concluded between the cryptocurrency exchange internet service, hereinafter referred to as the “Executor,” and the Customer, representing a natural person over the age of 18 who uses the services of the Executor.
2. Definitions
2.1. Cryptocurrency exchange — an automated process provided by the Executor in accordance with these rules.
2.2. Client — an individual accepting the conditions of the Executor and joining this agreement.
2.3. Cryptocurrency — a conditional unit used within a certain payment systеm, representing rights to conduct transactions within the electronic payment systеm.
2.4. Application — information provided by the Client for using the funds of the Executor in electronic form, confirming the Client’s agreement with the terms of service outlined by the Executor.
3. Terms of the Agreement
These rules form part of the public offer, which arises at the moment the Client submits an application and is an important component of this contract. The public offer includes information about the terms of application submission provided by the Executor. A key element of the public offer is the Client’s confirmation of their intention to complete the transaction under the conditions proposed by the Executor before completing the application submission process.
The time, date, and parameters of the application are automatically generated by the Executor upon completion of its processing. The Client is given a period of 24 hours from the moment the application is generated to accept the offer. The contract comes into effect from the moment the cryptocurrency from the Client is received in full, as specified in the application, to the Executor’s account details. All cryptocurrency transactions are accounted for in accordance with the rules, regulations, and formats of electronic payment systems.
This contract is valid from the moment the application is submitted and until it is terminated at the initiative of one of the parties.
4. Subject of the Agreement
The Executor undertakes to carry out the cryptocurrency exchange for a commission fee from the Client after the application is submitted. The exchange will be conducted by selling the cryptocurrency to third parties at a price not lower than that specified in the application. The Executor will transfer the funds to the account details provided by the Client. In the event of a profit during the exchange, it will remain in the Executor’s account as additional remuneration for providing commission services.
5. Additional Conditions
5.1. In the event that an amount different from that specified in the application is received in the Executor’s account, the Executor will perform a recalculation based on the actual receipt of cryptocurrency. If the amount exceeds that specified in the application by more than 10%, the Executor has the right to unilaterally terminate the contract, returning all funds to the Client’s account with the deduction of the transfer fee.
5.2. If the cryptocurrency is not sent by the Executor to the Client’s specified account within 24 hours, the Client has the right to request the termination of the agreement and the cancellation of the application, which implies the return of the cryptocurrency to their account in full. The request for termination of the agreement and refund will be fulfilled by the Executor if the funds have not yet been transferred to the Client’s specified account. The return of the electronic currency will be made within 24 hours from the moment the requirement for contract termination is received. The Executor is not liable for delays occurring through no fault of their own.
5.3. If the cryptocurrency is not received from the Client in the Executor’s account within the specified period, the agreement may be unilaterally terminated by the Executor, as the contract has not come into force. The Client may not be notified about this. Any cryptocurrency that arrives at the Executor’s account after the specified period will be returned to the Client with the deduction of all associated transfer fees.
5.4. The Executor is not responsible for delays in transferring funds to the Client’s specified account caused by failures in the settlement systеm. The Client agrees that all claims should be directed to the settlement systеm, and the Executor will provide assistance within their capabilities.
5.5. In the event of a detection of falsification of communication streams or influences aimed at degrading the Executor’s operations, including programming code, the application will be suspended, and the transferred funds will be recalculated in accordance with the existing agreement. If the Client does not agree with the recalculation, they have the right to terminate the contract, and the cryptocurrency will be returned to the specified account.
5.6. By using the Executor’s services, the Client agrees that the Executor carries limited liability within the framework of these rules and does not provide additional guarantees. The Client will also not bear additional liability to the Executor.
5.7. The Client agrees to comply with applicable laws, not to falsify communication streams, and not to interfere with the normal operation of the Executor’s software.
5.8. The Executor is not liable for damage and consequences arising from erroneous cryptocurrency transfers if the Client provided incorrect account details when submitting the application.
5.9. When processing a refund, the amount that was initially received in the Executor’s account will be sent to the Client’s account.
6. Warranty Period
The Executor provides a warranty on the services rendered for a period of 24 hours from the completion of the cryptocurrency exchange, unless otherwise specified in the terms of the agreement.
7. Force Majeure
In the event of unforeseen circumstances that hinder the fulfillment of the contract terms (force majeure), the deadlines for processing the application will be extended for the duration of these circumstances. The Executor is not liable for delays in obligations in such cases.
8. Agreement Form
This agreement is accepted by both parties, the representatives of the Executor and the Client, as an equally legally valid document executed in writing.
9. Transactions with Cards from England, Germany, and the USA
For cardholders from England, Germany, and the USA, the conditions for cryptocurrency transfers are extended indefinitely for the necessary period to fully verify the cardholder’s details. During this time, the funds will remain in the Executor’s account and will not be subject to any operations.
10. Claims and Disputes
All claims arising under this agreement are accepted by the Executor in the form of an email, in which the Client specifies the essence of the claim. The email should be sent to the address indicated on the Executor’s website.
11. Conducting Exchange Operations
11.1. It is strictly prohibited to use the Executor’s services for illegal transfers and fraudulent activities. By entering into this agreement, the Client agrees to comply with these requirements and bears criminal liability for fraud in accordance with applicable law.
11.2. In the event that it is impossible to automatically execute the application due to reasons beyond the Executor’s control, such as a lack of connection, insufficient funds, or erroneous data provided by the Client, the funds will be credited to the account within 24 hours or returned to the Client’s account details with the deduction of commission fees.
11.3. The Executor has the right to provide information about electronic currency transfers to law enforcement agencies, administrators of settlement systems, and victims of illegal activities if such activities are confirmed by judicial authorities.
11.4. In accordance with the privacy policy, the Executor guarantees that it will not disclose the Client’s data to third parties, except in cases where the information is requested by government authorities through an official request.
11.5. The Client agrees to provide all necessary documents confirming their identity in case of suspicion of fraud and money laundering.
11.6. The Client agrees not to interfere with the Executor’s operations and not to damage its software and hardware, as well as to provide accurate information necessary to fulfill all terms of the agreement.
11.7. By submitting an application, the Client automatically confirms their agreement with the declaration of the legality of the funds, located at the link Verification of Legality of Funds
12. Disclaimer of Obligations
The Executor reserves the right to refuse to enter into a contract and to process the application without providing reasons. This clause applies to all clients without exception.
